Terms of Trade

These Terms of Trade ("Terms") govern all transactions between Quality Tints Limited T/A Dark Side Graphics ("we", "us", "our") and the customer ("you", "your") in relation to the supply of signage and related services.

1. Quotations & Orders

• All quotes are valid for 30 days unless otherwise stated.

• A quote is an estimate only and may be subject to change based on final artwork, materials, installation conditions, or additional requirements.

• A 50% deposit is required to confirm all orders. The balance is payable prior to delivery or installation unless otherwise agreed in writing.

• Orders are not confirmed until the deposit is received and written approval of the artwork is provided.

2. Design & Artwork

• You are responsible for ensuring that all artwork, logos, and content provided to us are correct and do not infringe any intellectual property rights.

• We may make minor design or layout adjustments to suit production requirements.

• Proofs must be approved in writing. Once approved, no further changes can be made, and we accept no responsibility for errors or omissions.

3. Production & Lead Times

• Production times vary depending on the type and complexity of signage.

• Estimated lead times begin after deposit payment and final artwork approval.

• We will use all reasonable efforts to meet agreed timeframes, but are not liable for delays caused by suppliers, third parties, weather, or other factors beyond our control.

4. Installation

• If installation is required, you must provide clear and safe access to the site.

• We are not responsible for any delays or additional costs arising from site access issues, third-party services, or council approvals unless agreed in writing.

• Any unforeseen site conditions requiring additional labour, equipment, or time may incur extra charges.

5. Payment Terms

• All invoices are due as per the agreed terms, typically 50% deposit upfront, balance before delivery or installation.

• Late payments may incur interest at 2% per month and/or result in the suspension of services.

• Ownership of all signage and materials remains with us until full payment is received.

• If any amount remains unpaid beyond the due date, we reserve the right to engage a debt collection agency or legal services to recover the outstanding balance. All costs incurred in the recovery of overdue accounts — including agency fees, legal fees, and associated charges — will be added to your account and will be payable by you.

6. Warranty & Liability

• We warrant our workmanship and materials used from the date of delivery/installation.

• Warranty does not cover normal wear and tear, misuse, vandalism, unauthorised repairs, or damage from environmental factors.

• Our liability is limited to repair, replacement, or refund at our discretion. We are not liable for indirect or consequential losses.

7. Cancellations & Refunds

• Orders cancelled after production has commenced may incur full or partial charges depending on the work completed.

• Custom signage is not refundable unless faulty or not as described under consumer law.

• Change-of-mind returns are not accepted for custom or personalised products.

8. Intellectual Property

• We retain ownership of any custom designs or artwork created by us unless otherwise agreed in writing.

• You must not replicate, reproduce, or distribute our designs without permission.

9. Force Majeure

• We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, supply shortages, or government restrictions.

10. Governing Law

• These Terms are governed by the laws of New Zealand.

• Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in New Zealand.

By placing an order with us, you acknowledge and agree to these Terms of Trade.